Lightfoot can easily be moved to a new vehicle. If you purchased your Lightfoot yourself Lightfoot is incredibly easy to move - just unplug it from your vehicle's OBD port and reconnect it in your new vehicle! See our Installation Guide to see how to install. You will need to read more
There could be many different reasons for this: Ensure you are using your correct Driver ID with a live Lightfoot unit fitted. If there is not a live/working Lightfoot device in the vehicle then your journeys will not be recorded. If your vehicle is not assigned to you in the read more
Depending on the settings your fleet manager has opted for, it may show you beginning and end points so you can more clearly recognise your journeys for expense reporting purposes. This does not mean it is tracking you for the whole journey. To confirm this please speak with your fleet read more
Fleet users may have this functionality depending on which options their fleet manager has chosen. Only management level are able to switch tracking on and off. If you have a B/P button installed, you may have different tracking settings for business or personal journeys.
Idling penalties cannot be removed from your account as these are an indication for your manager to monitor fuel consumption. Remember idling penalties do not affect your Lightfoot score in any way.
The only people who can see your driving data are yourself, your management team, and specific people who work at Lightfoot.
You can see all your driving performance data on your personal Lightfoot dashboard. To access this, log onto the Lightfoot app, which you can download through the App Store or Google Play. If you are a fleet driver, you will need to get your unique activation code to link your read more
To close your Lightfoot account, please log in to your account either via the app or by visiting https://my.lightfoot.co.uk. Under your Account Settings you will see a large red button labelled 'Close account'. Once clicked this will send through a message to our Engagement Team who will process your request. read more
As a fleet driver you won't be able to see any vehicle details under the 'My Vehicle' section of the app. This information is managed and stored in the fleet management portal. You would only see information in that section of the app if you had purchased and fitted a read more
Please contact us at firstname.lastname@example.org so we can process a reset on your account and issue you a temporary password.
If you requested your activation code via the app or by visiting www.lightfoot.co.uk/driver-activation, currently this a manual process and will need someone to check the details you submitted and send you your activation details. If you have sent your request outside of the standard working hours of 9am - 5pm read more
We're sorry to hear that you're having trouble logging in. As a first step, please trying resetting your password. On the login screen of both the Lightfoot driver app and the driver web portal there is an option labelled 'Forgotten password'. If you don't receive a reset password email to read more
Once you have been added as a Fleet Driver for your company, you should receive an invite to set up your Lightfoot driver app. This will allow you to see all of your driving data. If you don't get an invitation email, please contact our support team and we will read more