Account support

How do you disable tracking for private use?

Fleet users may have this functionality depending on which options their fleet manager has chosen. Only management level are able to switch tracking on and off. If you have a B/P button installed, you may have different tracking settings for business or personal journeys.

How do I remove idling points from my account?

Idling penalties cannot be removed from your account as these are an indication for your manager to monitor fuel consumption. Remember idling penalties do not affect your Lightfoot score in any way.

Who can see my driver data?

The only people who can see your driving data are yourself, your management team, and specific people who work at Lightfoot.

Can I request my driver data?

You can see all your driving performance data on your personal Lightfoot dashboard. To access this, log onto the Lightfoot app, which you can download through the App Store or Google Play. If you are a fleet driver, you will need to get your unique activation code to link your read more

How do I delete my Lightfoot account?

To close your Lightfoot account, please log in to your account either via the app or by visiting Under your Account Settings you will see a large red button labelled 'Close account'. Once clicked this will send through a message to our Engagement Team who will process your request. read more

I am unable to log into my account, how can I fix this?

We're sorry to hear that you're having trouble logging in. As a first step, please trying resetting your password. On the login screen of both the Lightfoot driver app and the driver web portal there is an option labelled 'Forgotten password'. If you don't receive a reset password email to read more

I am a driver, how do I get started with Lightfoot?

Once you have been added as a Fleet Driver for your company, you should receive an invite to set up your Lightfoot driver app. This will allow you to see all of your driving data. If you don't get an invitation email, please contact our support team and we will read more