Lightfoot can easily be moved to a new vehicle. If you purchased your Lightfoot yourself Lightfoot is incredibly easy to move - just unplug it from your vehicle's OBD port and reconnect it in your new vehicle! See our Installation Guide to see how to install. You will need to read more

There could be many different reasons for this: Ensure you are using your correct Driver ID with a live Lightfoot unit fitted. If there is not a live/working Lightfoot device in the vehicle then your journeys will not be recorded. If your vehicle is not assigned to you in the read more

Depending on the settings your fleet manager has opted for, it may show you beginning and end points so you can more clearly recognise your journeys for expense reporting purposes. This does not mean it is tracking you for the whole journey. To confirm this please speak with your fleet read more

Fleet users may have this functionality depending on which options their fleet manager has chosen. Only management level are able to switch tracking on and off. If you have a B/P button installed, you may have different tracking settings for business or personal journeys.

The 'go steady' nudges are part of everyday driving and it's not unusual to receive a couple on your journey. The first 2 nudges you receive in a row are confidential guidance to ensure there are not prolonged periods of inefficiency, reminding you to travel in a smoother style. It read more

The weekly score is an average of your score over the time driving for that week. This includes your average score for time driving in the green, minus your average score for time driving in the red. It also factors in any penalties you have received during that week which read more

This may occur for several reasons: 1) Your account is no longer linked to your driving data 2) You have not been driving with a live Lightfoot device 3) You have been deleted from the Lightfoot fleet portal

DQ stands for Doesn’t Qualify. You must have driven more than 10 miles that week (Monday to Sunday) to receive your score and qualify for the leagues. You will see this indicator on your email reports and dashboard if the Lightfoot in your vehicle has reported that you have driven read more

A Lightfoot penalty will be issued when you have been driving out of the engine's sweet spot or in the wrong gear and your driving style hasn’t changed from the first 2 warning nudges in cab. Managers will be able to view where penalties have been issued by using the read more

Please speak to your fleet manager/team. They will be able to assign the journey correctly or request that we do so for them.

There could be many different reasons for this: Ensure you are using your correct Driver ID with a live Lightfoot unit fitted. If there is not a live/working Lightfoot device in the vehicle then your journeys will not be recorded. If your vehicle is not assigned to you in the read more

You can see all your driving performance data on your personal Lightfoot dashboard. To access this, log onto the Lightfoot app, which you can download through the App Store or Google Play. If you are a fleet driver, you will need to get your unique activation code to link your read more

To close your Lightfoot account, please log in to your account either via the app or by visiting https://my.lightfoot.co.uk. Under your Account Settings you will see a large red button labelled 'Close account'. Once clicked this will send through a message to our Engagement Team who will process your request. read more

As a fleet driver you won't be able to see any vehicle details under the 'My Vehicle' section of the app. This information is managed and stored in the fleet management portal. You would only see information in that section of the app if you had purchased and fitted a read more

We're sorry to hear that you're having trouble logging in. As a first step, please trying resetting your password. On the login screen of both the Lightfoot driver app and the driver web portal there is an option labelled 'Forgotten password'. If you don't receive a reset password email to read more