Account App

I am unable to log into my account, how can I fix this?

We’re sorry to hear that you’re having trouble logging in. As a first step, please trying resetting your password. On the login screen of both the Lightfoot driver app and the driver web portal there is an option labelled ‘Forgotten password’.

If you don’t receive a reset password email to your inbox after following this process, there could be a number of reasons for this:

1) Did you set up your personal account with that exact email address? If you used a different email address to set up your account, please use this email address to reset your password.
2) Have you fully set up an account already? If you didn’t complete the account set up process via the app and then receive an email to say you’ve set up your account then you may not have done so. Please email with the following information so we can check for you:

  • Company you work for
  • Driver ID or vehicle registration