MA-LF-Growth
I don’t think my score reflects my driving style…
The ‘go steady’ nudges are part of everyday driving and it’s not unusual to receive a couple on your journey. The first…
How does Lightfoot work?
Lightfoot is dedicated to helping you become a safer and more efficient driver. While you drive, Lightfoot listens constantly to your engine…
How is the weekly score worked out?
The weekly score is an average of your score over the time driving for that week. This includes your average score for…
I’m no longer appearing on any leader boards, why?
This may occur for several reasons: 1) Your account is no longer linked to your driving data 2) You have not been…
The app says DQ instead of showing my journey score. What does DQ mean?
DQ stands for Doesn’t Qualify. You must have driven more than 10 miles that week (Monday to Sunday) to receive your score…
How can we see what we were given penalties for?
A Lightfoot penalty will be issued when you have been driving out of the engine’s sweet spot or in the wrong gear…
How does Lightfoot identify speeding events?
This is based on the vehicle type and the road speed limit, the parameters are then set by your fleet manager for…
I’ve been assigned a journey that I didn’t make, how do I get rid of it?
Please speak to your fleet manager/team. They will be able to assign the journey correctly or request that we do so for…
The app is not updating with all my journeys, why is this?
There could be many different reasons for this: Ensure you are using your correct Driver ID with a live Lightfoot unit fitted….
I am swiping my card but my journeys are not being logged, why is this?
Please ensure that you are using the correct or most recent card in the cab. Do not stick your card to or…