MA-LF-Growth
The app says DQ instead of showing my journey score. What does DQ mean?
DQ stands for Doesn’t Qualify. You must have driven more than 10 miles that week (Monday to Sunday) to receive your score…
How can we see what we were given penalties for?
A Lightfoot penalty will be issued when you have been driving out of the engine’s sweet spot or in the wrong gear…
How does Lightfoot identify speeding events?
This is based on the vehicle type and the road speed limit, the parameters are then set by your fleet manager for…
I’ve been assigned a journey that I didn’t make, how do I get rid of it?
Please speak to your fleet manager/team. They will be able to assign the journey correctly or request that we do so for…
The app is not updating with all my journeys, why is this?
There could be many different reasons for this: Ensure you are using your correct Driver ID with a live Lightfoot unit fitted….
I am swiping my card but my journeys are not being logged, why is this?
Please ensure that you are using the correct or most recent card in the cab. Do not stick your card to or…
How do I remove idling points from my account?
Idling penalties cannot be removed from your account as these are an indication for your manager to monitor fuel consumption. Remember idling…
Do I need to sign out from the Lightfoot device once my shift is done?
No you don’t need to log out, there are a couple of different ways that the next person will be identified: Your…
What do I do if I think someone else is using my Driver ID code?
Please raise this with your fleet manager/team, we will only be able to see what looks to be you on the fleet…
If I’m the only one driving the vehicle, do I need to enter my Driver ID each time?
Yes you do, as this is the way your company has chosen to identify which driver is driving their vehicles. If you…