Account
I need to change the vehicle I am assigned to. How do I do this?
Lightfoot can easily be moved to a new vehicle. If you purchased your Lightfoot yourself Lightfoot is incredibly easy to move –…
Not all my journeys are showing on the app, why is this?
There could be many different reasons for this: Ensure you are using your correct Driver ID with a live Lightfoot unit fitted….
I don’t have vehicle tracking but it looks like I am being tracked on the app. Can you confirm?
Depending on the settings your fleet manager has opted for, it may show you beginning and end points so you can more…
How do you disable tracking for private use?
Fleet users may have this functionality depending on which options their fleet manager has chosen. Only management level are able to switch…
How do I remove idling points from my account?
Idling penalties cannot be removed from your account as these are an indication for your manager to monitor fuel consumption. Remember idling…
Who can see my driver data?
The only people who can see your driving data are yourself, your management team, and specific people who work at Lightfoot….
Can I request my driver data?
You can see all your driving performance data on your personal Lightfoot dashboard. To access this, log onto the Lightfoot app, which…
How do I delete my Lightfoot account?
To close your Lightfoot account, please log in to your account either via the app or by visiting https://my.lightfoot.co.uk. Under your Account…
I can’t see any vehicle details when I’m signed into the app, why is this?
As a fleet driver you won’t be able to see any vehicle details under the ‘My Vehicle’ section of the app. This…
My account has been blocked after too many failed attempts. What do I do now?
Please contact us at support@lightfoot.co.uk so we can process a reset on your account and issue you a temporary password….