winnie

winnie faqs

Do I need to open Lightfoot Gets Active every day to have it count my steps?

We are currently working on a near real-time sync which will be available soon. Until then data refreshes every time you switch…

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How do I sync Lightfoot Gets Active with my Fitbit/fitness tracker?

Download the Health Connect app on Android and Fitbit for Apple Health Sync to auto-sync steps and more! We hope this answered…

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Where is my step count taken from?

Gets Active takes your step count from your device’s default health data. The simplest way to count your steps is to take…

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Why does Winnie by Lightfoot use PayPal?

Here are the key benefits of having a PayPal account: It’s free to open, all you need is an email address –…

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How quickly will my cash prize appear in my PayPal account?

Payments are processed every Tuesday for any cash prizes you withdraw from your wallet on the app. Please note that if you…

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When do I select the payment option?

You will need to select the amount and the payment option each time you wish to withdraw. You can withdraw as often…

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What are the different payment options for Winnie by Lightfoot?

You can now receive your winnings via PayPal, or you can donate your winnings to charity. We hope this answered your question…

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I wasn’t able to check all my prize tickets, how do I know if I have won?

If you are entered into a competition and achieve your target, you will be presented with a single prize ticket or multiple…

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I’ve won a cash prize, what happens next?

If you have won a cash prize from an in-app competition, this will be automatically credited to your wallet within the Winnie…

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My data is missing or inaccurate, what shall I do?

Your step count data is regularly uploaded to our servers from your device, then this information is updated whenever you interact with…

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